Shipping policy

Saving Grace is committed to providing high-quality products and careful order fulfillment for both in-store and online customers. Please review the following policies before placing your order.

Shipping Policy

Processing Time
Orders are typically processed within 1–2 business days unless otherwise noted on the product listing or during special launches/restocks.

Orders are shipped using USPS, UPS, or FedEx depending on the shipping option selected at checkout.

Domestic & International Shipping
At this time, Saving Grace ships within the United States and Canada only.

Please note that international customers (Canada) may be responsible for customs fees, duties, or import taxes charged by their country.

Local Pickup
Local pickup is available for eligible orders. Customers will receive pickup instructions once the order is ready.

Subscription Box Shipping
Subscription boxes ship separately from regular orders and include separate tracking information.

Subscription boxes are shipped between the 20th–25th of each month. Beginning May 2026, subscription boxes will ship via UPS.

Tracking & Delivery Issues
Once a package has been transferred to the shipping carrier, delivery timing and handling are outside of Saving Grace’s control.

If a package is marked as delivered, delayed, lost, or damaged in transit, customers should contact the shipping carrier directly to file a claim using the tracking information provided.

Packages include the standard insurance coverage provided by the selected carrier at checkout. Additional insurance is not automatically added.

Damaged Items
If an item arrives damaged within its original packaging and appears to have been damaged prior to shipment, please contact Saving Grace within 3 business days of delivery with:

Your order number
Photos of the item
Photos of the packaging
Requests will be reviewed on a case-by-case basis for possible replacement, refund, or store credit.